Terms of Service

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Welcome to CYP Vasai (www.cypvasai.org). These Terms of Service ("Terms") govern your access to and use of the CYP Vasai website, mobile applications, and related services (collectively, the "Services") provided by Christian Youth in Power ("CYP," "we," "us," or "our").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not use our Services.

1. Acceptance of Terms

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms constitute a legally binding agreement between you and CYP Vasai.

1.1 Agreement to Terms

• Your use of the Services constitutes acceptance of these Terms
• If you use the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms
• We may modify these Terms at any time (see Section 14)

1.2 Additional Policies

In addition to these Terms, your use of specific features or services may be subject to additional policies, rules, or guidelines, which will be made available to you in connection with those features or services.

2. Eligibility

2.1 Age Requirements

• General Use: You must be at least 13 years old to use our Services
• Minors (Under 18): If you are under 18, you must have permission from a parent or legal guardian to use our Services
• Purchases: You must be at least 18 years old to make purchases or donations, or have parental consent

2.2 Parental Consent

For users under 18, we may require parental consent for certain activities, including event registration, ticket purchases, and participation in programs. Parents or guardians are responsible for monitoring their minor children's use of our Services.

2.3 Accuracy of Information

You represent and warrant that all information you provide to us is accurate, current, and complete. You agree to update your information as necessary to maintain its accuracy.

3. User Accounts and Registration

3.1 Account Creation

• To access certain features, you may need to create an account
• You may register using your email address or through third-party authentication (Google)
• You are responsible for maintaining the confidentiality of your account credentials
• You must provide accurate and complete information during registration

3.2 Account Security

• You are responsible for all activities that occur under your account
• You must immediately notify us of any unauthorized access or security breach
• We are not liable for any loss or damage arising from unauthorized account use
• Do not share your login credentials with others

3.3 One Account Per Person

You may only create and maintain one account per person. Creating multiple accounts to circumvent restrictions or obtain unfair advantages is prohibited.

4. Our Services

CYP Vasai provides the following services through our platform:

4.1 Core Services

• Event Management: Registration, ticketing, and check-in for CYP events, concerts, and activities
• Membership Services: Youth ministry membership registration and management
• Digital Content: CYP Talks video streaming, sermon archives, and media galleries
• Spiritual Programs: Lent progress tracking, devotionals, and spiritual growth tools
• Community Features: Forms, surveys, feedback systems, and communication tools
• E-commerce: Fundraiser store, ticket sales, and donation processing
• Photo Galleries: Integration with Google Photos for community photo sharing

4.2 Service Availability

• We strive to provide continuous, uninterrupted service but do not guarantee 100% uptime
• Services may be temporarily unavailable due to maintenance, updates, or technical issues
• We reserve the right to modify, suspend, or discontinue any service at any time
• Certain features may be available only to registered users or event participants

4.3 Progressive Web App (PWA)

Our offline-first PWA scanner is designed for event staff to scan tickets. Offline functionality is provided on a best-effort basis and may have limitations.

5. User Conduct and Responsibilities

5.1 Acceptable Use

You agree to use our Services in a manner consistent with Christian values and community standards. You must:

• Treat other users with respect and kindness
• Provide accurate information in all forms and registrations
• Respect the intellectual property rights of others
• Use the Services only for their intended purposes
• Comply with all applicable laws and regulations

5.2 Community Standards

As a Christian youth ministry, we expect all users to uphold standards of conduct that reflect our faith and values. Content and behavior that is offensive, harmful, or contrary to Christian principles is not permitted.

6. Ticket Purchases and Events

6.1 Ticket Sales

• Availability: Tickets are subject to availability and may sell out
• Pricing: Ticket prices are displayed at the time of purchase and may vary by tier or category
• Delivery: E-tickets with QR codes will be sent to your email address
• Validity: Tickets are valid only for the specified event, date, and time
• Non-transferable: Tickets may not be resold, transferred, or used for commercial purposes without our permission

6.2 Soft-Lock System

Our ticket system uses a temporary reservation ("soft-lock") mechanism to hold tickets during the checkout process. Soft-locks expire after a limited time if payment is not completed.

6.3 Multi-Tier Orders

You may purchase tickets from multiple tiers in a single transaction. All tickets in an order will be delivered together in one email.

6.4 QR Code Verification

• Each ticket contains a unique, digitally-signed QR code
• QR codes can only be scanned once for entry
• Screenshots or photocopies of QR codes are subject to verification
• Sharing or duplicating tickets may result in denial of entry

6.5 Event Entry and Conduct

• You must present a valid ticket (digital or printed) for event entry
• We reserve the right to refuse entry or remove anyone who violates event policies
• You must comply with venue rules and staff instructions
• Recording or photography may be restricted at certain events

6.6 Event Changes and Cancellations

• We reserve the right to modify event details, including date, time, venue, or lineup
• In case of event cancellation, refunds will be processed according to our refund policy (see Section 7)
• We are not responsible for travel, accommodation, or other costs related to event attendance

7. Payments and Refunds

7.1 Payment Processing

• Payments are processed through secure third-party payment processors
• We do not store your credit card information on our servers
• All prices are in INR (Indian Rupees) unless otherwise stated
• You are responsible for any transaction fees charged by your bank or payment provider

7.2 Pricing and Taxes

• All prices include applicable taxes unless otherwise stated
• We reserve the right to change prices at any time
• The price charged is the price displayed at the time of purchase

7.3 Refund Policy

7.4 Refund Process

• Refund requests must be submitted within 7 days of the event cancellation or issue
• Refunds will be issued to the original payment method
• Processing time: 7-14 business days
• Contact us at the email provided in Section 16 to request a refund

7.5 Donations

Donations to CYP are generally non-refundable. If you believe a donation was made in error, please contact us immediately.

8. User Content and Intellectual Property

8.1 Your Content

You may upload, submit, or share content through our Services, including photos, videos, comments, and form responses ("User Content"). You retain ownership of your User Content.

8.2 License to CYP

By submitting User Content, you grant CYP a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, publish, and distribute your content for the purposes of:

• Operating and improving our Services
• Promoting CYP events and ministries
• Creating community galleries and media archives
• Sharing on CYP social media and communications

8.3 Content Restrictions

You may not upload or share content that:

• Violates any law or regulation
• Infringes on intellectual property or privacy rights
• Contains offensive, hateful, or inappropriate material
• Is false, misleading, or defamatory
• Contains viruses, malware, or harmful code
• Is contrary to Christian values or CYP's mission

8.4 CYP's Intellectual Property

• All content on our website, including logos, text, graphics, videos, and software, is owned by CYP or licensed to us
• You may not use our intellectual property without written permission
• The "CYP" name, logo, and branding are trademarks of Christian Youth in Power
• Unauthorized use of our trademarks is prohibited

8.5 Photography and Media

By attending CYP events, you acknowledge that you may be photographed or recorded. You grant CYP permission to use such photos and videos for promotional and archival purposes.

9. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

9.1 Data Collection

We collect personal information as described in our Privacy Policy, including:

• Registration and account information
• Ticket purchase and event registration details
• Form responses and survey data
• Usage data and analytics

9.2 Your Consent

By using our Services, you consent to the collection and use of your information as described in our Privacy Policy.

9.3 Third-Party Services

We use third-party services (Supabase, Firebase, AWS, etc.) as described in our Privacy Policy. These services have their own privacy policies and terms.

10. Prohibited Activities

You may not engage in any of the following prohibited activities:

10.1 System Abuse

• Attempting to gain unauthorized access to our systems or user accounts
• Using automated tools (bots, scrapers) to access or interact with our Services
• Overloading or interfering with the operation of our Services
• Bypassing security measures or rate limits
• Reverse engineering, decompiling, or disassembling our software

10.2 Fraudulent Activity

• Making fraudulent purchases or chargebacks
• Creating fake accounts or impersonating others
• Counterfeiting or duplicating tickets
• Reselling tickets for profit without authorization
• Manipulating the ticket soft-lock system

10.3 Harmful Behavior

• Harassing, bullying, or threatening other users
• Posting offensive or inappropriate content
• Spreading misinformation or spam
• Violating the privacy or rights of others

10.4 Commercial Use

• Using our Services for unauthorized commercial purposes
• Advertising or soliciting without permission
• Collecting user information for marketing purposes

11. Termination and Suspension

11.1 Termination by You

You may stop using our Services at any time. You may request account deletion by contacting us.

11.2 Termination by CYP

We reserve the right to suspend or terminate your account and access to our Services at any time, with or without notice, for any reason, including:

• Violation of these Terms
• Fraudulent or abusive behavior
• Non-payment or chargebacks
• Risk to security or integrity of our Services
• Legal or regulatory requirements

11.3 Effects of Termination

• Upon termination, your right to use the Services ceases immediately
• We may delete your account and data in accordance with our retention policies
• Termination does not affect rights and obligations that arose before termination
• Valid tickets for future events may remain valid at our discretion

11.4 Survival

Sections of these Terms that by their nature should survive termination (including payment obligations, intellectual property licenses, disclaimers, and limitations of liability) will survive termination.

12. Disclaimers and Limitations of Liability

12.1 "As Is" Disclaimer

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability or fitness for a particular purpose
• Warranties of non-infringement
• Warranties regarding accuracy, reliability, or availability of the Services
• Warranties that the Services will be uninterrupted, secure, or error-free

12.2 No Guarantee of Results

• We do not guarantee that you will achieve any specific spiritual, personal, or other results from using our Services
• The Lent progress tracking and other spiritual tools are for personal growth and are not professional counseling services
• We are not responsible for the content of third-party integrations (Google Photos, etc.)

12.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CYP VASAI SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, use, goodwill, or other intangible losses
• Damages resulting from unauthorized access to or use of our servers or personal information
• Damages resulting from any conduct or content of third parties
• Damages resulting from events beyond our reasonable control (force majeure)

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE GREATER OF:

• The amount you paid to us in the 12 months preceding the claim, OR
• ₹1,000 (one thousand Indian Rupees)

12.4 Third-Party Services

• We are not responsible for third-party services, websites, or content
• Links to third-party sites are provided for convenience only
• We do not endorse or assume responsibility for third-party offerings

12.5 Technical Issues

• We are not liable for technical issues, including but not limited to server downtime, data loss, or connectivity problems
• We recommend keeping separate records of important information
• Offline PWA functionality is provided on a best-effort basis

13. Indemnification

You agree to indemnify, defend, and hold harmless CYP Vasai, its officers, directors, volunteers, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use or misuse of the Services
• Your violation of these Terms
• Your violation of any rights of another party, including intellectual property rights
• Your User Content or conduct
• Any fraud or dishonest acts by you

We reserve the right to assume exclusive defense and control of any matter subject to indemnification, at your expense.

14. Changes to Terms

14.1 Right to Modify

We reserve the right to modify these Terms at any time. When we make material changes, we will:

• Update the "Last Updated" date at the top of these Terms
• Notify you via email or prominent notice on our website
• Provide a reasonable opportunity to review the changes

14.2 Acceptance of Changes

• Your continued use of the Services after changes take effect constitutes acceptance of the modified Terms
• If you do not agree with the modified Terms, you must stop using the Services
• For material changes, we may require explicit acceptance

14.3 Previous Versions

We will maintain archived versions of these Terms. You may request previous versions by contacting us.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

15.2 Jurisdiction

Any disputes arising from these Terms or your use of the Services shall be subject to the exclusive jurisdiction of the courts located in Vasai, Maharashtra, India.

15.3 Informal Resolution

Before pursuing formal legal action, you agree to first contact us to attempt to resolve the dispute informally. Please send a detailed description of the dispute to the contact information in Section 16.

15.4 Time Limitation

Any claim or cause of action arising out of or related to these Terms or the Services must be filed within one (1) year after the claim arose, or it will be permanently barred.

15.5 Class Action Waiver

To the extent permitted by law, all disputes must be brought on an individual basis and not as part of a class action, consolidated action, or representative action.

15.6 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16. Miscellaneous

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional policies, constitute the entire agreement between you and CYP Vasai regarding the Services.

16.2 Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

16.3 Assignment

You may not assign or transfer these Terms or your rights and obligations without our prior written consent. We may assign these Terms without restriction.

16.4 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, pandemic, government action, or technical failures.

16.5 Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.

16.6 Language

These Terms are provided in English. In case of any translation, the English version shall prevail.